Privacy Policy

You can view the NUH privacy policy at the following link: Privacy Notice | NUH 

An account is required to raise a ticket using the helpdesk¹. In order to respond to your ticket we will keep contact information from your ticket².

Should you wish to resolve an issue without directly providing sensitive information you can raise a helpdesk log requesting a call back through teams.

You may request the deletion of your data by raising a ticket with the Integra Helpdesk³.

Additionally there are some specifics surrounding how your data will be controlled in the helpdesk:

• Tickets opened with the Integra, Qlik, Procurement or Accounts Payable teams will be kept for 58 days once the ticket is closed, following this it will be deleted permanently.
• Tickets opened with the Pay services team will be provisionally kept for 1 year once the ticket is closed, this policy will be reviewed March 2023 with the aim to move this data on-site.
• Aggregated Ticket data will be retained for management purposes containing the day the ticket was raised, updated and closed along with the categorisation of the type of ticket. No information on the requester will be retained in this management information.

1) An account will either be your NUH login through single sign on (SSO) or a Freshdesk login for non-NUH employees. 

2) Contact information includes but is not limited to name, email address, and phone number.

3) Requests will be actioned by an Agent and therefore there may be a small delay in the deletion.